Suggest a feature doortrace.co.uk

How can we help?

Step-by-step guides for every part of the DoorTRACE platform.

Engineer AppScanning, registering, inspecting and retagging doors on site.14 guides FM PortalManaging clients, buildings, inspections and compliance.32 guides

Engineer App guides

Getting started

Getting started and signing in Your dashboard

QR tags and doors

Scanning QR tags Registering a door Replacing a damaged QR tag

Inspections

Running an initial inspection Running a scheduled inspection Logging defects Completing remedial work

Working offline

Offline mode and sync

Your account

Certifications and insurance documents Your daily work record Your inspection scheme Your authorised engineers

FM Portal guides

Getting started

Signing in to the portal Your dashboard Notifications in the portal

Clients and buildings

Adding a client Managing a client Adding a building Managing a building Engineer notes for a building O&M documents Maps and floor plans Pinning doors on a floor plan

Doors

Viewing a door Editing, rescheduling or de-registering a door

Internal engineers

Adding an internal engineer Managing your internal engineers

External engineers

Adding an engineer Approving an engineer's documents Managing an engineer

Inspections

The Inspections page Downloading inspection reports

Defects and works

The Defect Register Scheduling remedial work Scheduled Works

QR codes

Managing your QR code pool Printing QR labels Ordering printed plaques

Usage

Settings

Company profile and logo Choosing your inspection scheme Email notification preferences Securing your account Exporting your data

Still can't find the answer?

Send us a message and we'll help. We respond within one working day.

Contact support

Got an idea for DoorTRACE?

The best features on the platform started as suggestions from people using it every day.

Suggest a feature